Hair & Care

Terms & Conditions

Last updated: 24 May 2026

1. Order Acceptance

Orders are accepted exclusively through Email (alokdasrp73@gmail.com) or WhatsApp (+91 7063801380). Orders placed through any other channel are not valid until confirmed by ROOP Hair & Care.

2. Minimum Order Quantity (MOQ)

The standard minimum order quantity is 100 pieces per model. For Model RP016, the minimum order quantity is 500 pieces. We do not accept orders below the specified MOQ.

3. Payment Terms

  • 50% advance payment is required to confirm and process any order.
  • The remaining 50% balance must be paid after the courier tracking/docket number is shared.
  • Orders will not be dispatched until full payment is received.

4. GST & Taxation

All orders are subject to 18% Goods and Services Tax (GST). Our GST Registration Number is 19AIKPD2815Q1ZU. A proper GST invoice will be issued for every order.

5. Delivery & Shipping

  • Standard delivery time is 10–15 working days from order confirmation and advance payment receipt.
  • All courier charges are to be borne by the customer/buyer.
  • We ship via reputed courier services. Tracking details will be shared upon dispatch.
  • ROOP Hair & Care is not responsible for delays caused by the courier company or external factors beyond our control.

6. Quality & Returns

We maintain strict quality control. In case of manufacturing defects, please notify us within 48 hours of receiving the goods with photographic evidence. We will address genuine quality concerns promptly.

7. Cancellation Policy

Once an order is confirmed and advance payment is received, cancellations are subject to deduction of actual production costs incurred up to the cancellation point.

8. Limitation of Liability

ROOP Hair & Care's liability is limited to the value of goods supplied. We are not liable for indirect damages, loss of profits, or consequential losses.

9. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in India.

10. Contact

For any queries regarding these terms, contact us at alokdasrp73@gmail.com or WhatsApp: 7063801380.